Wikipedia -WSS

Wikipedia

author：explore 2025-10-02 23:30:31 - browse：95

Coumpter cursor hovering over a blue folder. -- health tech coverage from sTAT — Adobe

Health systems drowning in messages from patients are grasping for new ways to manage the deluge — including charging for especially time-consuming responses.

In recent months, health systems including Cleveland Clinic and University of Washington have trotted out new billing policies for when patient portal questions require more than just a few minutes of a provider’s time — an attempt to compensate for staff time spent while also stanching the breakneck response pace patients have come to expect in the consumer world. They’re following a handful of health systems that were early adopters of the practice, including Northwestern and University of California, San Francisco, and have found some success in recouping costs and in some cases, slightly reducing the volume of patient portal messages.

“We wanted to be able to give patients what they want, which is care that doesn’t have to be scheduled, and is efficient for them both in terms of management and also cost,” said family doctor Crystal Kong-Wong, University of Washington Medicine’s associate chief digital health officer and clinical lead on the health system’s MyChart billing efforts, which began last month. “We are evaluating this, and just because it’s in its current way, shape or form doesn’t mean it has to stay that way.”

Unlock this article by subscribing to STAT+ and enjoy your first 30 days free!

GET STARTED Log In

Previous article： Dobbs anniversary: the lost opportunity of abortion as health care
Next article： Digital health funding stays low as a new reality sets in

WSS

Susan Tousi leaves Illumina to head cancer liquid biopsy startup

The biotech scorecard for Q1: 17 stock

At JPM, Bristol Myers Squibb CEO tries to soothe investor nerves

Feng Zhang, Grail founder join forces on new gene editing startup

Inflation cooled significantly in June, bringing price hikes close to normal levels

A Greenpeace activist is fined for crash

focus

Wikipedia

Wikipedia

Affirmative action in medical school literally saved lives

Women's World Cup brings attention to abuse in soccer

Jerome Adams on the need for new antivirals for Covid

Grail's uphill battle for Medicare to cover its cancer screening test

New air purifier tech could be key to improving indoor air quality

China sends large group of warplanes, navy ships towards Taiwan in forceful display

Walensky prepares to leave CDC — and Congress — behind

After half a century, Israel moves to evict squatter from his cave home on the beach

Psychedelics group wrestles with new pharma identity

3 trends to watch in health tech's hiring outlook for 2024

hotspot

New weight loss drugs work. But how can they best be used?

Giant panda gives birth to squirming, squealing healthy twin girls at South Korean theme park

Tommy Tuberville reverses his claim that white nationalists are unfairly labeled racist

U.K. sequencing study surfaces new findings about tumor DNA

Russia's threat to pull out of Ukraine grain deal raises fears about global food security

Videos point to link between seizures and unexplained toddler deaths

explore

leisure time

hotspot

hotspot