fashion -WSS

fashion

author：hotspot 2025-09-03 15:18:00 - browse：317

Coumpter cursor hovering over a blue folder. -- health tech coverage from sTAT — Adobe

Health systems drowning in messages from patients are grasping for new ways to manage the deluge — including charging for especially time-consuming responses.

In recent months, health systems including Cleveland Clinic and University of Washington have trotted out new billing policies for when patient portal questions require more than just a few minutes of a provider’s time — an attempt to compensate for staff time spent while also stanching the breakneck response pace patients have come to expect in the consumer world. They’re following a handful of health systems that were early adopters of the practice, including Northwestern and University of California, San Francisco, and have found some success in recouping costs and in some cases, slightly reducing the volume of patient portal messages.

“We wanted to be able to give patients what they want, which is care that doesn’t have to be scheduled, and is efficient for them both in terms of management and also cost,” said family doctor Crystal Kong-Wong, University of Washington Medicine’s associate chief digital health officer and clinical lead on the health system’s MyChart billing efforts, which began last month. “We are evaluating this, and just because it’s in its current way, shape or form doesn’t mean it has to stay that way.”

Unlock this article by subscribing to STAT+ and enjoy your first 30 days free!

GET STARTED Log In

Previous article： BioMarin wins approval for gene therapy to treat hemophilia A
Next article： New Covid vaccine is recommended for everyone 6 months or older

focus

WSS

A Greenpeace activist is fined for crash

Telehealth for opioid use disorder is lifesaving

France's anti

Digital health funding stays low as a new reality sets in

EU fines Illumina $475 million over Grail acquisition

IRA could hurt research into orphan drugs for rare diseases

explore

fashion

focus

Bright Health sells Medicare Advantage business to Molina

WATCH: Why do bright lights make us see spots?

Moonlake's readout produced a cash windfall. Risks remain

After half a century, Israel moves to evict squatter from his cave home on the beach

Food as medicine: CMS rules hamper 'prescribing' of fruits, veggies

What to make of Biden’s latest efforts on cancer research

George Santos makes 1st court appearance after pleading not guilty to 13 counts

Listen: Covid's latest surge, Alnylam at the FDA, & the end of an era

George Santos makes 1st court appearance after pleading not guilty to 13 counts

Vermont grapples with historic flooding as more rainstorms head for Northeast

leisure time

Food makers to regulators: Ultra

White House touts steps to stem shortages of cancer treatments

PEPFAR is under serious threat — and so is global health

New weight loss drugs vying to be the next Wegovy or Mounjaro

The debate over Covid

Blinken talks high

Wikipedia

focus

hotspot

explore